Creating a onboarding flow for users to improve adoption of new features and overall onboarding for new users.
We updating Snob's blog part of the website. Blog's pages are obsolete, mostly editor design. And the overall visual design is not compatible with the design of the main page.
Our users are mostly seniors and not necessarily tech-savvy. They may not make out the new design. We were afraid of user drain, because of new features.
We understand that we should make users familiar with the new website. So, we need a great onboarding, that explains new features
We started to find a solution. First, that came to our minds it's made it by ourselves. But it's expensive and if we want to create a flexible solution, that anyone, even not coders, can edit its time and money expensive.
And we made a list of possible solutions-services.
Pros
Cons
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Cons
Pros
Cons
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So, we choose a HelpHero, it's a great solution for us.
After that, we wrote down the main scenarios. What we need to show our users.
First of all, it's an editor (it's more complex and unusual for users)
So, on an editor page we have to notify users on:
And profile page:
Then we move these scenarios to Helphero. We make basic hints for users. One important point that we shouldn't interrupt users from their flow. It's only a hint, it's not necessary.
Then we started testing our solution. How it will improve their flow and most importantly for us it's the adoption of the new features.
We made an onboarding that helps us to improve the adoption rate of our new editor and other updated pages.